And she's usually onsite herself, very friendly & outgoing. But I'm not sure I'd call it upscale, though very nice inside, because the prices really aren't that expensive, especially if you arrive in time for the Sunset Specials. That gives the wrong impression that it's overly costly, when in fact I think it has very good value for excellent food, service and surroundings. Not only do I go there regularly, but we often invite our friends, something we wouldn't risk if we didn't know they would be thoroughly pleased, as they always are.